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We have a 30-day return policy. If you are unhappy with any product you receive, you may return it, undamaged and unopened, within 30 days of the date we shipped it and we will refund your purchase price. We encourage our customers to inspect the contents of their package(s) as soon as their order is delivered to ensure that you have plenty of time to take advantage of our 30-day refund policy.
To qualify for the refund, you must contact us for an RMA number and the product(s) must arrive at our warehouse within 30 days of the original shipment and in the same condition we shipped it - unopened, unused, and undamaged.
Please repack the products carefully for the return trip to avoid damage in transit. Products that have been opened, used, or damaged in transit will not be accepted for return and will be returned to the customer at the customer's expense. If you believe there will be a problem with the product reaching us within the 30-day period, contact our customer service department to make special arrangements. We're here to help and to work with you to find a solution.
Our 30-day return policy is valid for standard stocking products only. Please contact customer service for returns relating to special order items.
All returns are subject to a restocking charge of up to 25% of the purchase price. (This policy excludes in-warranty repairs, and/or defective returns )
For our customers' protection, we maintain a very high level of quality control on products shipped out of the Aegis warehouse. Once in a great while a customer will inform us that they open a product packaged by the manufacturer and the product is defective. In the event you receive a defective product, please contact us immediately, and we will give you the directions on how to receive your replacement.
If the return is due to our error, we will pay your return shipping costs.
If you are planning on returning an order please contact us here to request a return authorization number.
Your Leading Global Industrial Camera Solutions Company